Services SPC provides to the client

Prior to Installation:

• Cooperative Buying Power of copiers & printers, bidding & tabulation of bids
• Five-Year Equipment Replacement Schedule: Includes onsite surveying, fleet recommendations, follow-through of bid process
• Working directly with vendors and manufacturers on Client’s behalf
• Client allowed to choose vendor no matter the bid results (i.e., not necessarily awarding bid to lowest quote)

During Installation:

• On-site oversight of equipment installation
• Electronic Surge Protectors (ESPs), electrical wiring, computer interface, etc. provided as needed.
• Follow-through on remaining installation issues to ensure completion
• Print Management Software

After the Installation:

• STARDoc Fleet Management program
• Live Floor Plans
• Annual Meter Read Collection
• Simplified Billing Program: Three total invoices per year directly from SPC
• Annual Reports
• Mediating equipment and warranty issues between Client and Vendor
• Paper Bid

Services SPC provides to the vendor

Prior to Installation:

• Quantity addition of clients, equipment, and volume
• Bid Specs organized in consistent format with the Five-Year Equipment Replacement Schedule
• Past bid results shared to provide best negotiating with manufacturers
• All bids shared with vendors are equal, with none allowed to under-spec, under-bid or offer discontinued equipment
• Customer chooses the vendor of choice, despite bid results
• Digital Needs Analysis to match machine to installation site
• Coordination of vendor meeting with Client after bid is awarded

During Installation:

• Oversight of equipment installation to assist delivery and technician staff
• Electronic Surge Protectors (ESPs), electrical wiring, computer interface, etc. provided by SPC as needed
• Follow-through on installation issues to ensure continuity for client and vendor
• Print Management Software

After the Installation:

• Annual Meter Read Collection
• Simplified Billing Program: Three total invoices per year; SPC pays vendor directly
• Mediating equipment and warranty issues between Client and Vendor
• Annual Meetings with Vendor to address both positive and negative issues or concerns as well as discussion of past and future bids.