EMPLOYMENT OPPORTUNITIES

Job Title: Operations & Network Support Specialist
Location: New Hampshire/Hybrid
Job Type: Full-Time
Reports To: Director of Technology and Operations

Job Summary:
Specialized Purchasing Consultants is a consulting firm that works in Maine, New Hampshire and Vermont. We provide group purchasing and management services for copiers and printers for large enterprises. Our client base is primarily K-12 schools, but we also work with Municipalities, Private Schools and some commercial entities. In the past 5 years, SPC has grown around 45%, so we have an immediate need to expand our operations department to assist in managing the growing cooperative.

The ideal candidate will be detail-oriented and technically skilled. Most skills can be trained; however, we are looking for someone with a background in computer networking and customer service. We are looking for someone who is hands-on, customer-focused, and thrives on solving problems efficiently.

Key Responsibilities:

  • Provide clear, professional communication with clients and internal teams.
  • Work closely with customers and SPC’s vendors and Billing teams to coordinate equipment installations and upgrades.
  • Provide remote and on-site support for network-connected copiers, printers, and Multi-Function Printers (MFPs).
  • Assist in inventory management, order processing, and maintaining internal operations systems.
  • Troubleshoot connectivity and software-related issues, escalating to vendors if needed.
  • Maintain accurate records of service calls, network settings, and customer configurations.
  • Stay up to date on firmware updates, software tools, and industry trends.

Qualifications:

  • Prior experience in a technical support, helpdesk, or network support role (preferably in the copier/print industry).
  • Microsoft Office Suite knowledge and familiarity is required. This includes Word, Excel, Powerpoint and Teams.
  • Strong understanding of TCP/IP, Windows networking, and general troubleshooting.
  • Familiarity with configuring scan-to-email, SMB scanning, and print driver installations.
  • Comfortable working independently and managing multiple priorities.
  • Excellent communication and customer service skills.
  • Bonus: Experience with copier management tools (e.g., FM Audit, ECI DCA) or CRM systems.

Work Environment & Expectations:

  • This is a hybrid role. Most of our work is done from our home offices; however occasional travel to Maine, New Hampshire and Vermont is required. Expenses are covered for meals and travel per the IRS mileage reimbursement.
  • Occasional lifting of equipment (up to 50 lbs) may be needed.
  • Professional work attire is required that is appropriate to the work being performed. During the survey process, more formal attire is required than during a delivery and installation process.

Salary and Benefits:

  • Estimated starting salary is $52,000-$59,000 depending on experience
  • Phone stipend
  • Remote office expense
  • Health, Dental and Vision Insurance
  • 10 Days starting vacation
  • Travel expenses covered for mileage and meals

Future Growth Opportunities:

  • Our average tenure of our employees is 19 years. Our newest employee has been here for 5 years. SPC believes firmly in keeping our employees engaged with ways to grow professionally.
  • The right candidate could advance to Operations Manager in a few years.

How to Apply: 

  • Interested candidates should submit their resume to op************@********ro.com. Please include "Operations Support Application" in the subject line.

Application Deadline: June 30, 2025 or until position is filled.

Upload Resume to op************@********ro.com